Section 381.026, Florida Statutes
A PATIENT HAS THE RIGHT TO:
- Be treated with courtesy and respect, with appreciation of his/her dignity, and with protection of privacy.
- Receive a prompt and reasonable response to questions and requests.
- Know who is providing medical services and is responsible for his/her care.
- Know what patient support services or ADA devices are available, including an interpreter.
- Know what rules and regulations apply to his/her conduct.
- Bring any person to the patient-accessible areas to accompany while receiving care or consulting with their
health car provider, unless doing so would be a safety risk, or cannot be reasonable accommodated by the
facility or provider. - Be given by the health care provider information such as diagnosis, planned course of treatment,
alternatives, risks, and prognosis. - Refuse any treatment, except as otherwise provided by law.
- Be given full information and necessary counseling on the availability on known financial resources for care.
- Know whether the health care provider or facility accepts the Medicare assignment rate, if the patient is
covered by Medicare. - Receive prior to treatment, as reasonable estimate of charges for medical care.
- Receive a copy of an understandable itemized bill and, if requested, to have the charges explained.
- Receive medical treatment or accommodations, regardless of race, national origin, religion, handicap, or
source of payment. - Receive treatment for any emergency medical condition that will deteriorate from failure to provide
treatment. - Know if medical treatment is for purposes of experimental research and to give his/her consent or refusal to
participate in such research. - Express complaints regarding any violation of his/her rights.
- Right to change providers/staff members if other qualified providers/staff members are available
- Choose the facility to receive health care services.
- Be informed about the facility’s advance directives policy which does not honor a Do Not Resuscitate (DNR)
request/directive, and life saving care will be administered and transfer to a higher level of care/hospital as
required by prevailing laws and regulations
A PATIENT IS RESPONSIBLE FOR:
- Giving the health care provider accurate information about present complaints, past illnesses,
hospitalizations, medications, and any other information about his/her health. - Reporting unexpected changes in his/her condition to the health care provider.
- Reporting to the health care provider whether he/she understands a planned course of action and what is
expected of him/her. - Following the treatment plan recommended by the health care provider.
- Keeping appointments and, when unable to do so, notifying the health care provider or facility.
- His/her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
- Respecting the physicians and staff as appropriate.
- Making sure financial responsibilities are carried out.
- Following health care facility conduct rules and regulations.
- Have a responsible adult to provide transportation home, and remain with them as directed by the physician
and/or discharge instructions.
FILING COMPLAINTS
AGENCY FOR HEALTHCARE ADMINISTRATION
CONSUMER ASSISTANCE UNIT 2727 MAHAN DRIVE, BUILDING 1 TALLAHASSEE, FLORIDA 32308
If you have a complaint about a health care professional and want to receive a complaint form, call the
Consumer Services Unit at 1-888-419-3456 (PRESS 2) or write to the address below:
Visit us at www.FloridaHealthFinder.gov
Medicare Ombudsman
https://www.cms.gov/center/special-topic/ombudsman/medicare-beneficiary-ombudsman-home
1-800-MEDICARE www.Medicare.gov
If you have a concern that needs immediate attention, please contact
Amy B Ziegler 386-218-0115 #132/amy.ziegler@cardiovascularcenters.com